Effective August 26, 2009. Last Revised April 22, 2016.
2. Collection of Personal Information
You can browse the Site without telling us who you are or revealing any other Personal Information. In some cases, we may ask for your Personal Information in order to provide the services you request or to help improve the Site. We will only collect Personal Information which you voluntarily provide to us when using the Site, including without limitation:
If you subscribe to the Site, you will be required to submit your email address to enable us to keep you up-to-date on the latest news and to respond to your feedback
If you would like to apply to be a volunteer with the Site, you will need to provide your name, age, gender, contact details and racial and cultural background
If you choose to voluntarily complete one of the Site’s surveys, we may ask you for certain information to help us understand who is using the Site, including your age, gender, race, ethnicity, satisfaction with the Site, year in school, employment status, etc. IP addresses of survey respondents may be collected, but ReachOut will not share such information with any third parties except for ReachOut USA’s affiliated entities, contracted service providers or professional advisors, and such information will be promptly erased once the data from all respondents is sent to ReachOut for analysis.
3. Use of Personal Information
ReachOut USA uses Personal Information to fulfil and process the requests of users, including to provide technical support or account maintenance. We may also use this information to provide you with updated information on new projects commenced by ReachOut, to alert you to special events organized by ReachOut, to let you know when new content has been added to the site, and to conduct research, surveys or engage in other marketing purposes.
In relation to volunteer application forms, any demographic information we may ask you to provide is used to help us have appropriate age, gender, racial and cultural, and geographic locations represented.
In the following circumstances, ReachOut USA may disclose your Personal Information without your consent:
if we believe there is a serious and imminent threat to the life, health or safety of yourself or another person (for example, if we learn that a person is suffering abuse or has made statements of an intent to commit self-harm or harm another)
to investigate or report on activity which we believe on reasonable grounds to be unlawful
if disclosure is required or authorized by law (for example, in response to a subpoena or where a regulatory authority has the power to request the provision of certain records or information)
if disclosure is reasonably necessary to enable an enforcement body to perform its functions, for example:
the prevention, detection, investigation, prosecution or punishment of criminal offenses; and
the preparation for, or conduct of, proceedings before any court or tribunal, or implementation of the orders of a court or tribunal.
If ReachOut USA deems necessary in its sole discretion to protect its legal and legitimate business interests.
4. Sharing Personal Information
5. Security of information
ReachOut USA will take reasonable steps to ensure your Personal Information is protected from modification, misuse, disclosure, loss and unauthorized access. While ReachOut will take reasonable precautions against potential breaches of your Personal Information, no website or Internet transmission is completely secure. Consequently, ReachOut cannot, and does not, guarantee that unauthorized access, hacking, data loss, disclosure, misuse, modification or any other breaches will not occur. ReachOut urges you to take steps to keep your personal information safe by memorizing your password or keeping it in a safe place, and logging out of your online user account and closing your web browser after you are finished using the Site.
6. Cookies and session information
ReachOut USA may use information to publish aggregate statistics about usage, registration, traffic patterns and other related site information that does not personally identify users. This is important to ensure that our content and services continue to meet the general needs of our users. IP addresses may be collected, but ReachOut will not share such information with any third parties except for ReachOut USA’s affiliated entities, contracted service providers or professional advisors, and such information will be promptly erased once the data from all users of the service is sent to ReachOut USA for analysis.
You may have the option to register and login as a member of the Site, in which case your preferred style settings will be linked to your member name and password. This login information is retained from session to session unless you change your member name or password.
7. Third-party links
8. Minors and Children Under Age 13
We recommend that minors 13 years of age or older ask their parents for permission before sending any Personal Information to anyone over the Internet.
We do not knowingly collect or solicit personal information from anyone under the age of 13 or knowingly allow such persons to register. If you are under 13, please do not attempt to register on the Site or send any Personal Information about yourself to us, including your name, address, telephone number, or email address. No one under age 13 may provide any Personal Information to ReachOut USA or on the Site. In the event that we learn that we have collected personal information from a child under age 13 without verification of parental consent, we will delete that information. If you believe that we might have any information from or about a child under 13, please contact us.
9. Access to information
Please contact us if you believe that the Personal Information that you have provided to us is not up-to-date, complete or accurate. You have the right to request the correction of any information which relates to you and is inaccurate. If you would like us to delete any Personal Information that you have disclosed only to us as part of registering or subscribing with the Site, please let us know and we will take reasonable steps to delete it unless we are required by law to keep it.
However, if you publicly disclose your Personal Information on the Site, (e.g., you include Personal Information in a comment to an article on the Site or in an User Submission), such information becomes public information. We may not be able to remove such publicly disclosed Personal Information. Please be aware of this before you choose to publicly disclose your Personal Information on the Site.
ReachOut USA 109 Stevenson St, 3rd Fl. San Francisco, CA 94105