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Thread: Community Guidelines

  1. #1
    Join Date
    Feb 2012

    Exclamation Community Guidelines

    Important Information

    The ReachOut forums are a safe, anonymous space where young people aged 13-24 years old can connect with other young people and talk about tough times in a productive and positive way. Our mission is to help youth strengthen mental wellness through technology-driven resources and peer support.

    ReachOut is not a suicide, counseling, or crisis service that provides professional advice. If you, or someone you know, is having suicidal thoughts, or thoughts of hurting others, please call 911, or the Your Life Your Voice helpline on (1-800-448-3000) now, or visit get help for more information.

    The forums are monitored by adult moderators and by young volunteers who have been trained to provide support. We are concerned about everyone in the forums but are not professional counselors and therefore not equipped to deal with users whose situations exceed the scope of this site’s purpose and capability to help. We encourage anyone whose needs are greater than we can meet to seek professional support, or call a crisis service, like the Your Life Your Voice Hotline.

    In situations where we believe the life and safety or you or another person is in danger, ReachOut USA may share your personal information with Your Life Your Voice counselors or, in rare circumstances, with child abuse authorities or the police. For more details on the circumstances in which ReachOut USA may share your personal information without your consent please see our more detailed privacy policy.


    The community is driven by you, so drive safely and sensibly. Help us to make the forums and site the best they can be by following the below guidelines. These are actively enforced - posts that are not in line with guidelines may be deleted or edited, and users may be emailed if this occurs. Users will be suspended if they repeatedly break the guidelines, which exist to maintain a healthy and safe environment for everyone.

    Watch this awesome video, created by your peers, to better understand the guidelines, outlined below.

    Be nice

    • Be yourself and have fun! We want you to share your story, insights, experiences, thoughts and personality with the community.
    • Be honest and open. It’s a safe anonymous community!
    • Be respectful and understanding of others’ experiences, thoughts and beliefs. Treat everyone the way you’d like to be treated. Conversations should be supportive and encouraging.
    • Don’t mistreat, bully, shame, harass, offend, or be mean to anyone in the community.
    • Don’t post anything that is graphic or explicit that could trigger or upset other members of the community. Triggering details include descriptions of methods of self-harming behaviors (including description around cutting or eating disorders), details about suicide attempts and graphic details of abuse or other harmful behaviors.

    Help yourself

    • If you are suicidal, do not post here. Call 911 if you are in immediate danger, or risk of harming yourself or others. Your needs are better served by a crisis service like the Your Life Your Voice helpline at 1-800-448-3000 or visit get help for more information on services that can help you.
    • Do consider following up on helpful information and resources suggested to you by moderators and peer supporters.
    • Read the Frequently Asked Questions, that’ll help you understand how to use the forums on a technical level.


    • Do try and communicate clearly. If you think that someone has written something offensive, it may be useful to check what they meant in case you have misinterpreted.
    • Do report members that have broken the rules. Click on the ‘Report’ button next to each of the offensive comments to let us know who is not playing nice.
    • Give credit where it’s due. If you’re reposting something someone else wrote, make sure they’re acknowledged.
    • Don’t encourage anyone to break the law.
    • Don’t post any medical or legal advice, including recommendations that people change or stop their medications.
    • Don’t use the forums for advertising purposes, studies or assignments.

    Preserve Anonymity

    • Don’t use your full name (nick names are OK, though) when creating a profile.
    • Don’t post any private or identifying information about yourself or others including your school name, home address, email, Facebook or other social media.
    • Protect yourself and each other- preserve anonymity, even if you recognize or identify another community member you may know offline.

    ReachOut is for 13-24 year olds. If you’re under 13 years (due to COPPA), please join the forums when you’re old enough or in the meantime, visit

    These community rules were written to complement the ReachOut terms of service. It’s really important that you are familiar with the terms of service.

    Hope you enjoy your time in our community – we’re looking
    forward to the conversations ahead.

    1  Hug Hug  1  Strong Stay Strong 

  2. #2
    Administrator Irene_RO_Admin's Avatar
    Join Date
    Oct 2012

    Guidelines for Posting Images

    In addition to following our Community Guidelines, please help us to make the ReachOut forums the best they can be by following the Dos and Don’ts below for posting images. If members don’t follow these guidelines, their post may be edited, deleted, and in extreme circumstances their account suspended.


    • Do preserve anonymity.
    • Do have a positive message.
    • Do inspire others.
    • Do share images of hope and recovery, and information on how to overcome negative thinking and increase coping skills.
    • Do emphasize help-seeking and healthy ways to deal with tough times.


    • Don’t use images that might trigger others.
    • Don’t use images that depict suicide, self-harm, weight loss, eating disorders, bullying, violence, racism, sexism, or drug and alcohol misuse.
    • Don’t use sexually explicit images.
    • Don’t normalize, glorify, or romanticize unhealthy ways to cope with tough times.
    • Don’t post an image of yourself, your home, your school, your family or friends.
    Last edited by Irene_RO_Admin; 08-12-2013 at 04:56 PM.
    Read the Community Guidelines.
    Do you have a suggestion to make our forums even better? Visit the Suggestion Box.
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