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About ReachOut

ReachOut USA, DBA of Inspire USA Foundation, is a 501(c)(3) non-profit organization. Our mission is to help youth strengthen mental wellness through technology-driven resources and peer support.

What is ReachOut?

ReachOut is an online information and support service that uses evidence based principles and technology to help teens and young adults who are facing tough times and struggling with mental health issues. All content is written by teens and young adults, for teens and young adults, to meet them where they are, and help them build resilience and withstand tough times. ReachOut USA oversees ReachOut.

ReachOut.com has 4 key sections:

  • The Facts provides information on a range of mental health issues
  • Real Stories are written by teens and young adults who have lived experience of coping with mental health challenges and difficult circumstances
  • Forums provide a safe space to connect with peers for immediate support and information free of judgment
  • Get Help provides information about how you might find the help you need

Who can I call if I need to talk through an issue?

ReachOut does not provide online, email or telephone counseling. If you are in immediate danger, call 911. If you feel you are in a crisis and need to speak to someone now and you live in the United States, call:

  • Youth helpline Your Life Your Voice at 1-800-448-3000, run by Boys Town National Hotline (for everyone).
  • National Suicide Prevention Lifeline at 1-800-273-TALK (8255). Lifeline is a free, confidential, 24 hour hotline for anyone who is going through emotional distress or is in suicidal crisis.

More detailed information is available on our Getting Help in a Crisis page.

Is ReachOut confidential?

Yes. You don’t need to provide any personal information to just visit. However, if you wish to register online to comment on our fact sheets, stories, blog or forums, you need to provide your email and display name. We will only share your email address with our crisis partner, or emergency services in rare extreme cases, if you have posted something that suggests you are going to imminently harm yourself or someone else. No one who reads the ReachOut site and your comments will see your email address, location, DOB - only your chosen display name.

If you become a volunteer with us, we’ll likely ask you to provide some information like your gender, race, zip code and age. We only use this information to assure that we have a diversity of voices that help inform our work. We will not share this information with advertisers or other organizations without your consent.

While you will provide personal information to the ReachOut staff when you submit a story (either video, audio, or written) it will be published on the site without your real name to retain anonymity. Because protecting your privacy is very important to us, we have established a privacy policy that safeguards personal information about you and how we handle safety concerns that may require action on our part. Read our Privacy Policy for more details.

Does ReachOut provide online counseling?

No, ReachOut does not provide online counseling. Our primary reason for using technology-based services like the ReachOut website is to create an anonymous and supportive space where teens and young adults can find the information they need and can voice their opinions and thoughts without fear of being judged. However, there is information on our site to help you decide if you need counseling and resources for how to find someone to help you. Please check out the Get Help section of our site.

How does ReachOut help young people?

ReachOut provides youth with a non-threatening first step to explore how they can help themselves through a tough time. We believe they have the strength to develop skills to get through tough times and to build the resilience they need to thrive. We do this through:

  • Expert Information: we provide information based on research and provide youth-generated content, stories and information which is reviewed by mental health experts.
  • Improving coping skills, self help and resilience: ReachOut provides mobile and online platform for youth to ask questions and receive support. We encourage talking to other people about what issues youth are going through, how they can solve problems and cope with issues in the long term.
  • Reducing stigma around mental health: showing, through increased knowledge about many of the issues youth deal with, that getting help is okay.
  • Connection: we provide space to share opinions and stories and to provide support to each other in a safe and positive environment.

How has ReachOut worked directly with teens and young adults?

ReachOut is a youth service, and young people are involved every step of the way, from creating content for fact sheets and stories, to feeding directly into strategy and goals, to being an integral part of our forum and outreach programs. Youth provide a unique voice to ensure ReachOut is an effective and relevant service for others like them. We work in an ongoing capacity with youth directly through our Youth Council, Youth Ambassadors, peer supporters, text supporters and interns. Learn more about these programs here.

How can I get involved with ReachOut?

There are loads of ways you can get involved with ReachOut, here's a current listing of opportunities. We are always looking for youth ambassadors to help us promote ReachOut online, so we can reach more young people in need, and to run outreach or fundraising activities. Registering to become a member of the ReachOut community (so you can post in the forums) is also a great first step.

If you're a parent, teacher, counselor or adult, check out how you can get involved here.

What expert advice does ReachOut receive?

Information on ReachOut.com is overseen by our mental health specialist on staff and in partnership with experts in the field along with expert organizations.

Who funds ReachOut in the US?

We receive financial and in-kind support from US organizations, as well as individual donors. Find out more about ReachOut partners.

If there’s anything you want to know about ReachOut that isn’t covered here, please email your question to website@rousa.org.